At Livna Tour, customer satisfaction is our priority. We understand that sometimes plans change or products may not meet expectations. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
- Only certain travel products (excluding perishable, custom, or limited-time items) are eligible for return.
- To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Return Request Time Frame
- You must initiate a return request within 7 days of receiving your product.
- After this period, we may not be able to process your return.
3. How to Request a Return
To request a return, please contact our customer support team at [email protected] with the following details:
- Your full name
- Order number
- Reason for return
- Photo of the item (if applicable)
4. Return Shipping
- Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days.
- Refunds are issued via bank transfer or another method as communicated by our support team (note: refunds are not issued in cash).
6. Non-Returnable Items
- Customized travel kits
- Digital products or services already delivered
- Items marked “final sale” or “non-refundable”
7. Order Cancellation
- Orders can be canceled within 24 hours of placement by contacting [email protected].
- After this window, we may not be able to cancel the order as processing may have begun.
8. Questions?
If you have any concerns or questions about returns or refunds, please don’t hesitate to contact our team at [email protected]. We’re here to help.