At Livna Tour, we are committed to delivering your travel products promptly and securely. Please review our shipping policy below for details on delivery time frames, coverage, and more.
1. Shipping Coverage
- If you are unsure whether your location is covered, please contact us at [email protected] before placing your order.
2. Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time Frame
- Estimated delivery time is 3–7 business days after processing, depending on your location.
- Remote or rural areas may experience slightly longer delivery times.
4. Delivery Method
- All orders are delivered via trusted local courier services.
- Our team will contact you prior to delivery to confirm your address and availability.
5. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order size.
- In some cases, promotional free shipping may apply.
6. Cash on Delivery (COD)
- We currently offer Cash on Delivery (COD) as our only payment method.
- Please ensure someone is available at your delivery address to receive and pay for the order.
7. Delivery Issues
- If your order is delayed beyond the estimated time, please reach out to us at [email protected].
- In case of damaged or missing items, notify us within 48 hours of receiving your order for assistance.
8. Order Tracking
- Once your order is shipped, we will provide tracking details (if available) via email or SMS.
9. Contact Us
For any questions related to shipping, please contact our support team:
Email: [email protected]